Shipping policy
How shipping choices, costs, tracking, and delivery issues are handled for eligible orders.
Destinations and rates
Shipping is available to eligible addresses in the contiguous United States and Washington, D.C. Available services, delivery estimates, and the full carrier-calculated shipping charge are shown before payment.
USPS Ground Advantage is our standard service. We do not add a separate handling fee or offer a standing free-shipping threshold.
A product-alert signup is not an order and does not create a shipping obligation.
Handling, address, and tracking
In-stock orders ordinarily leave our facility within one to two business days after payment, inventory, address, and fraud checks are complete. Carrier transit estimates begin after acceptance by the carrier and are not guaranteed delivery dates.
Customers are responsible for providing a complete deliverable address. Orders may be held for verification when an address, payment, or fraud signal needs review.
Tracking is emailed to the address on the order when a shipping label is created. Additional insurance is purchased when the merchandise value exceeds the carrier's included coverage; signature confirmation may be required for orders of $250 or more.
Lost, damaged, or incorrect deliveries
A damaged, incorrect, or incomplete order should be reported within seven days of delivery. Keep the package, packing material, and product and contact support with the order number and clear photos.
For a shipment that appears lost, contact support after the carrier's expected delivery window has passed. We will review tracking and the available evidence before offering a replacement, refund, or carrier claim.