Cancellation and refund policy
The cancellation, return, refund, and order-problem rules for store purchases.
Before fulfillment
The cancellation terms for each product are presented before payment. A cancellation request is not complete until it is confirmed through the order support channel.
An order that has already been packed or transferred to a carrier may no longer be cancellable.
Returns and product condition
A return request for an eligible product must be made within 14 days after delivery. The item must remain unopened, unused, and in resalable condition. Opened trading-card products are final sale unless the wrong product was supplied or the item qualifies as defective under the terms shown at purchase.
For a change-of-mind return, the customer pays return shipping. We cover reasonable return or replacement shipping when we supplied the wrong product or approve a qualifying damage claim. A return must be authorized before it is sent.
Refunds and order problems
Approved refunds are issued to the original payment method after the returned product is received and inspected. Original shipping charges are not refundable for a change-of-mind return; they may be refunded when the problem was our error or an approved carrier issue. Processing time after approval depends on the payment provider.
Damaged, incorrect, or incomplete orders should be reported within seven days of delivery with the order number and supporting photos.